Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

Cypress Point is ideally located for those who enjoy shopping, dining, cultural experiences, and outdoor recreation. Just minutes away, the Northridge Fashion Center Mall features a variety of shops, restaurants, and a modern movie theater. Nearby, the Northridge Recreation Center offers an indoor gym, basketball and tennis courts, a heated seasonal swimming pool, and a soccer field—perfect for staying active and social. Our community is also conveniently close to California State University, Northridge. While there’s plenty to do right in the neighborhood, Cypress Point also offers easy access for commuting or exploring further. The 101 (Ventura Freeway) and 118 (Ronald Reagan Freeway) are just minutes away, and additional freeways intersect throughout the San Fernando Valley. Public transportation options, including bus and train lines, are also nearby, making it simple to get around Los Angeles and beyond.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning. For unit-specific information, please contact our on-site team.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a dishwasher and microwave.

What amenities are available?

Yes, we feature a beautiful outdoor spa with a resort-like atmosphere. There’s also an outdoor BBQ area, perfect for enjoying quality time with friends and family.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.